Multicultural Settlement Services

The Multicultural Hub Canberra is a place where everyone belongs

Our Settlement Engagement and Transition Support (SETS) program, funded by Department of Home Affairs, helps humanitarian and other eligible visa holders and their communities build capacity and independence. We assist clients to improve their social participation, economic wellbeing, independence, personal wellbeing and community connectedness.

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Who is Eligible?

Our case management program supports eligible clients in relation to their settlement needs. This may include:

  • Humanitarian and refugee visa holders
  • Family stream migrants with low levels of English
  • People with settlement needs that can’t access other services such as asylum seekers
  • Australian citizens are not eligible for the SETS program

If you are not sure if you are eligible for the program please contact us as you might be better fitted to one of our other programs.

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Case Management

Our case management program supports eligible clients in relation to their settlement needs.
This may include:

  • Information and advice
  • Advocacy- Supporting clients when facing barriers with government services and other support agencies
  • Assisting clients with concerns around topics such as: employment, housing advocacy, financial management, education, health and community engagement
  • Making referrals to other services as needed and working collaboratively with other agencies to support the best outcomes for our clients

Skills building

The SETS program provides workshops and activities that help clients build up valuable skills that can assist them in their settlement journey. These include:

  • English Class- A pre-intermediate level course focusing on day to day language with an emphasis on conversation and listening comprehension skills
  • Computer Life Skills Course- focused on teaching important digital skills such as how to use emails, navigate online banking, MYGov and Immi Account assistance etc.
  • UC Tax Clinic Drop-in – a collaboration with the University of Canberra to teach clients about the tax system and support them to successfully complete their annual tax returns.

A referral can be made to our employment program that is designed to assist new migrants find starter jobs. For more information on the program click this link (link to employment service)

Employment Service

We are not an housing provider but we can assist clients with their public housing application as well as guide them in the process of getting a private rental home ands supporting them to manage their tenancy.

Contact Us

Clients can attend our English class to increase their language skills. Our caseworkers can also provide advice and guidance on further education and training programs. We can assist clients with understanding school registration and procedures.

Contact Us

A referral can be made to our employment program that is designed to assist new migrants find starter jobs. For more information on the program click this link (link to employment service)

Employment Service

We are not an housing provider but we can assist clients with their public housing application as well as guide them in the process of getting a private rental home and supporting them to manage their tenancy.

Contact Us

Clients can attend our English class to increase their language skills. Our caseworkers can also provide advice and guidance on further education and training programs. We can assist clients with understanding school registration and procedures.

Contact Us

We can provide advice and assist clients in accessing necessary medical services. We can assist clients in applying for welfare support such as Disability Support Pension and where eligible NDIS.

Contact Us

A referral can be made to our employment program that is designed to assist new migrants find starter jobs. For more information on the program click this link (link to employment service)

Contact Us

We assist clients in avoiding social isolation by connecting them to our organisation’s various social activities and programs. We can also connect clients with other external programs, events and activities, including supporting clients to get connected with their own cultural groups.

Contact Us

We can provide advice and assist clients in accessing necessary medical services. We can assist clients in applying for welfare support such as Disability Support Pension and where eligible NDIS.

Contact Us

A referral can be made to our employment program that is designed to assist new migrants find starter jobs. For more information on the program click this link (link to employment service)

Contact Us

We assist clients in avoiding social isolation by connecting them to our organisation’s various social activities and programs. We can also connect clients with other external programs, events and activities, including supporting clients to get connected with their own cultural groups.

Contact Us

Multicultural
Hub Canberra

Contact Us

Theo Notaras Multicultural Centre, Level 2, 180 London Cct, Canberra ACT 2601
Opening Hours:

Mon – Frid: 9:00 am – 5:00 pm

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